Customer guide
Connect your domain to your virtual business card
Use this guide when you want a domain such as www.stevekinsey.co.uk to open your RockyChimp virtual business card.
Choose the address
A www address is usually the simplest choice, because it can point to RockyChimp with a CNAME record. An apex domain, such as stevekinsey.co.uk, can also work, but it normally needs A records or your DNS provider's flattening/alias feature.
Update DNS
In your domain provider's DNS area, add the record that matches the address you chose:
- For www, add a CNAME record for wwwpointing to Vercel's assigned target.
- For the apex domain, add the A record values Vercel provides for the project.
Leave existing email records such as MX, SPF, DKIM, and DMARC in place unless your email provider tells you otherwise.
Assign the domain in Vercel
- Open the Vercel project for the virtual business card app.
- Add the customer domain under project domains.
- Wait for Vercel to verify the DNS records.
- In the RockyChimp admin, set the card domain to the same domain without https:// or any path.
Propagation
DNS changes often appear within minutes, but can take up to 24-48 hours depending on the domain provider, TTL, and old cached records. SSL can remain pending until the domain points at Vercel correctly.
Troubleshooting
- Wrong card: check the domain value on the card in admin and remove any duplicate card-domain assignment.
- 404: confirm the card is active and the domain is assigned to this Vercel project.
- SSL pending: re-check the DNS target and wait for propagation.
- Admin confusion: use vbc.rockychimp.co.uk for admin. Customer domains are for public cards only.